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Introduction
Welcome to Superdash! For legal purposes, Superdash is operated by Spanrr Tecnologies Private Limited (“Superdash”, “Company”, “we”, “our”, or “us”). As you have just clicked on our Terms of Service, please take a moment to carefully read the following pages.
These Terms of Service (“Terms”, “Terms of Service”) govern your use of our websites and application located at [https://superdashhq.com], [https://superdash.ai], and [https://www.superdashhq.com] which are owned and operated by Spanrr Tecnologies Private Limited, doing business as Superdash.
Our Privacy Policy also governs your use of the Service and explains how we collect, safeguard, and disclose information that results from your use of our websites. You can read it here: [ https://superdashhq.com/privacy].
Your agreement with us includes these Terms and our Privacy Policy (together, the “Agreements”). By accessing or using our Service, you acknowledge that you have read, understood, and agreed to be bound by the Agreements.
If you do not agree with (or cannot comply with) the Agreements, you may not use the Service. If that happens, please contact us at [email protected] so we can try to find a solution.
These Terms apply to all visitors, users, and others who wish to access or use the Service.
Thank you for being responsible.
1. Our Services
1.1. Cloud Service: Superdash delivers AI-powered communication infrastructure that enables companies to integrate AI across channels such as Voice, SMS, WhatsApp, Messenger, Instagram, and more. We also offer a no-code dashboard for managing daily operations, along with APIs to streamline and automate communication workflows.
1.2. Enterprise Implementation: Superdash also offers customized professional services, including tailored integrations, expert consultations, implementation support, LLM support and optimization assistance. For any questions or specific requests, please contact [email protected]
2.1 Platform Integrity Standards
Our platform is designed to support legitimate business communications while maintaining the highest standards of integrity and legal compliance. Users must operate within established guidelines to ensure system stability and protect all stakeholders in our communication ecosystem.
Prohibited Activities Include:
2.2 Legal Compliance Framework
All voice communications conducted through our platform must align with applicable telecommunications regulations and consumer protection statutes across relevant jurisdictions.
United States Regulatory Compliance: Your usage must comply with TCPA requirements, FCC regulations, FTC guidelines, TSR provisions, and National DNC Registry standards. State-level telemarketing statutes and wiretapping laws also apply to your communications.
International Regulatory Requirements:
2.3 Communication Standards and Requirements
Voice communications through our platform must meet specific disclosure and consent standards:
Consent and Documentation:
Transparency Obligations:
Registry Compliance:
2.4 AI-Specific Compliance Requirements
Voice Synthesis and Biometric Protection:
Enhanced Consent Standards for AI Communications:
Industry-Specific Protections:
Data Governance for AI Voice Systems:
2.5 Fraud Prevention and Identity Protection
Prohibited Fraudulent Activities: Users are strictly forbidden from deploying our platform for deceptive financial schemes, including but not limited to investment fraud, pyramid structures, advance fee scams, or any form of consumer deception. The creation or distribution of misleading promotional content through AI voice agents constitutes a material breach of service terms.
Communication Authenticity Requirements: All communications must maintain transparent sender identification and accurate origin information. Deliberate misrepresentation of caller identity, organization affiliation, or communication source is expressly prohibited. Users must ensure all AI-generated communications include appropriate identification disclaimers when legally required.
Voice Rights and Authorization Management: AI voice synthesis may only utilize vocal characteristics for which you possess explicit legal authorization. Unauthorized replication of individual voice patterns, celebrity likenesses, or recognizable vocal signatures is strictly forbidden. Users must maintain comprehensive documentation proving lawful voice usage rights for all synthetic voice implementations.
Consent Documentation and Verification: When consumer authorization is legally mandated, users must establish robust consent collection systems and preserve verification records for no fewer than five years or the minimum statutory requirement, whichever extends longer. Our platform reserves the right to conduct compliance audits and request documentation verification at our discretion.
Registry Maintenance and Call Screening: Outbound AI voice campaigns require systematic validation against relevant Do-Not-Call registries with refresh cycles not exceeding 31 days. Users must implement automated screening processes to prevent contact with registered numbers and maintain current suppression lists across all applicable jurisdictions.
3. Billing and Subscription Management
3.1 Service Plans and Pricing
Current subscription plans and pricing are available at www.superdash.ai/pricing. All services operate on a recurring monthly subscription model. Usage beyond your plan's included allowances will incur additional charges as detailed in our overage billing structure.
3.2 Payment Authorization and Processing
By subscribing to our services, you provide valid payment method details and grant us permission to automatically charge the associated account for all fees, including monthly subscriptions, overage charges, and applicable taxes. Monthly billing occurs on the same calendar day each month as your initial subscription date.
3.3 Subscription Modifications and Cancellation
Account cancellation requires removal of all active voice agents and phone number assignments prior to your next billing date. Subscriptions that retain active resources will automatically continue into the following billing cycle. Plan upgrades take effect immediately, while downgrades become active at your next renewal date.
3.4 Payment Method Maintenance
You must ensure your payment information remains current and valid. We may request updated payment details when existing information expires or becomes invalid. Account holders are responsible for all fees resulting from declined payments, including any penalties imposed by financial institutions. Debit cards are accepted with the same terms as credit cards.
3.5 Invoicing Options
Standard billing occurs automatically through your registered payment method. Custom invoicing arrangements may be available for enterprise accounts, potentially subject to additional administrative fees. Invoice requests and detailed usage reports may incur processing charges as determined by current fee schedules.
3.6 Payment Failures and Account Status
Failed automatic payments trigger email notification with a 14-day payment window. Accounts with outstanding balances receive an additional 7-day courtesy period before service suspension. Unpaid balances may incur late fees up to 10% of the overdue amount or the maximum permitted by applicable law, whichever is lower. Collection activities may result in additional charges for legal and administrative costs.
3.7 Rate Adjustments
We reserve the right to modify subscription rates and overage pricing with advance notice via email and website updates. New pricing takes effect with your subsequent billing cycle following the announcement period. Continued service usage after rate changes constitutes acceptance of the updated pricing structure.
4. User Responsibility and Risk Allocation
4.1 Defense and Indemnification
You agree to indemnify, defend, and hold harmless Superdash, including its officers, employees, representatives, and affiliated service providers, from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of or inability to use the Site or Services; (b) any content or postings submitted by you; (c) your violation of this Agreement; (d) your infringement of any third-party rights; or (e) your violation of applicable laws, rules, or regulations.
Superdash reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to fully cooperate with Superdash in the defense of such claims.
5. SERVICE DISCLAIMERS AND EXCLUSIONS
OUR PLATFORM AND ALL ASSOCIATED OFFERINGS ARE DELIVERED ON AN "AS-IS" BASIS WITHOUT REPRESENTATIONS OR GUARANTEES OF ANY NATURE. WE EXPLICITLY DISCLAIM ALL WARRANTIES, WHETHER STATED OR IMPLIED, INCLUDING THOSE RELATED TO MERCHANTABILITY, SUITABILITY FOR SPECIFIC USES, AND COMPLIANCE WITH APPLICABLE REGULATIONS.
WE MAKE NO COMMITMENTS REGARDING:
USERS BEAR FULL RESPONSIBILITY FOR ALL RISKS CONNECTED TO PLATFORM USAGE. WE ACCEPT NO ACCOUNTABILITY FOR COMMUNICATION FAILURES, DATA LOSS, OR SERVICE DISRUPTIONS CAUSED BY NETWORK PROBLEMS, SERVER OUTAGES, OR CONNECTIVITY LIMITATIONS.
WE PROVIDE NO ASSURANCES ABOUT THE PRECISION, DEPENDABILITY, OR EFFECTIVENESS OF OUR SERVICES OR ANY MATERIALS ACCESSED THROUGH OUR PLATFORM. USERS DOWNLOAD AND UTILIZE ALL CONTENT AT THEIR SOLE DISCRETION AND RISK POTENTIAL HARM TO THEIR SYSTEMS OR BUSINESS OPERATIONS.
NEITHER VERBAL NOR WRITTEN COMMUNICATIONS FROM OUR TEAM OR REPRESENTATIVES ESTABLISH ANY GUARANTEES BEYOND THOSE EXPLICITLY DOCUMENTED IN THIS AGREEMENT.
CERTAIN REGIONS MAY PROHIBIT WARRANTY EXCLUSIONS, MAKING PORTIONS OF THESE DISCLAIMERS POTENTIALLY UNENFORCEABLE IN YOUR LOCATION.
6. DAMAGES AND LIABILITY RESTRICTIONS
SUBJECT TO MAXIMUM LEGAL ALLOWANCES, WE SHALL NOT BEAR RESPONSIBILITY FOR INDIRECT, SECONDARY, PUNITIVE, OR CONSEQUENTIAL HARM OF ANY FORM. THIS ENCOMPASSES BUSINESS LOSSES, REPUTATIONAL DAMAGE, OPERATIONAL DISRUPTIONS, INFORMATION LOSS, AND OTHER NON-TANGIBLE DETRIMENTS, REGARDLESS OF PRIOR NOTIFICATION ABOUT POTENTIAL RISKS.
OUR MAXIMUM FINANCIAL RESPONSIBILITY UNDER ANY CIRCUMSTANCES IS LIMITED TO THE HIGHER OF:
LOCAL LAWS MAY RESTRICT DAMAGE LIMITATIONS, IN WHICH CASE THESE PROVISIONS APPLY ONLY WITHIN LEGALLY PERMISSIBLE BOUNDARIES IN YOUR JURISDICTION.
7. Data Processing and Voice Analytics
When you utilize our AI voice orchestration platform without opting out of data collection, you authorize Superdash to capture and analyze voice interactions, conversation data, and related communication materials ("Voice Data") for the purpose of enhancing AI-driven insights and advancing our artificial intelligence capabilities. All Voice Data undergoes anonymization and aggregation processes using industry-standard privacy protection methods before utilization in service improvement. Your compliance with applicable data protection regulations, as outlined in Section 3, remains unaffected by these provisions.
8. Platform Rights and Ownership
8.1 Platform Ownership Superdash retains complete ownership and control over our AI voice orchestration platform, including all proprietary technology, algorithms, user interfaces, brand elements, and associated intellectual property, except for content you create ("User-Generated Materials"). Our platform is intended solely for legitimate commercial applications. All platform components, including but not limited to software architecture, machine learning models, and user experience elements, remain the exclusive property of Superdash and its technology partners.
8.2 Usage Authorization Upon your adherence to these terms, Superdash provides you with a limited, non-transferable, revocable authorization to access our platform for your business operations. This authorization explicitly prohibits:
8.3 Content Rights and User Materials You maintain ownership of all original content, data, configurations, and materials you input into our platform ("User Materials"). By utilizing our services, you grant Superdash a global, royalty-free license to process, analyze, and utilize your User Materials solely for service delivery and platform improvement purposes.
8.4 AI-Generated Outputs Ownership of content generated through our AI voice orchestration technology ("AI Outputs") is governed by the following principles:
8.5 User Feedback Integration Any suggestions, recommendations, or improvement ideas you provide regarding our platform ("Platform Feedback") become part of Superdash's development resources. You grant us perpetual rights to incorporate such Platform Feedback into our services without compensation obligations.
8.6 Third-Party Integration Rights Our platform may incorporate external technologies and services. Superdash does not claim ownership of third-party components, and you agree to respect all applicable third-party licensing terms and conditions.
9. Brand Usage and Marketing Rights
All brand names, logos, and distinctive marks associated with our platform belong to their respective owners. You may not utilize any Superdash branding without explicit written permission.
You authorize Superdash to identify you as a platform user in our marketing materials and case studies. This includes a non-exclusive license for Superdash to use your company name and logo in promotional content related to our AI voice orchestration services throughout the duration of your service agreement.
10. Content Protection and Copyright Compliance
Superdash respects intellectual property rights and expects platform users to maintain similar standards. We respond promptly to legitimate copyright infringement claims that comply with applicable laws.
To report suspected copyright violations, please provide our legal team with:
11. Service Modifications and Updates
Superdash reserves the right to modify these terms and conditions at our discretion. Updated terms will be published on our platform and take immediate effect. Continued use of our services following any modifications indicates your acceptance of the revised terms.
We recommend periodic review of these terms to stay informed of any changes. The current version supersedes all previous iterations.
12. Platform Governance and Enforcement
Superdash maintains the authority to monitor, investigate, and respond to potential violations of these terms through various means including service restrictions, account suspension, or legal action. We determine compliance violations at our sole discretion and may report suspected criminal activities to appropriate authorities.
Your cooperation with any investigations is required. Non-enforcement of specific provisions in individual cases does not constitute a waiver of our rights in other situations.
13. Technical Performance Standards
13.1 Service Level Expectations While we strive to maintain high availability and performance standards, our AI voice orchestration platform operates subject to various technical and external factors. Service availability may be affected by maintenance, upgrades, or unforeseen technical issues.
13.2 Integration Responsibilities You are responsible for ensuring your systems and infrastructure are compatible with our platform requirements. We provide technical documentation and support resources, but cannot guarantee performance in all possible technical environments.
14. Dispute Resolution and Jurisdiction
14.1 Initial Resolution Process - All disputes must first be addressed through direct negotiation. You must provide written notice of any claims to our legal department. We commit to good faith negotiations for a period of 60 days before formal legal proceedings may commence.
14.2 Individual Action Requirement - Both parties agree that any legal proceedings will be conducted on an individual basis only, not as class actions or representative suits. If this individual action requirement is deemed unenforceable by a court, it shall be void only for the affected party.
14.3 Legal Framework - This agreement is governed by Indian law and regulations. All legal disputes, claims, or proceedings arising from this agreement fall under the exclusive jurisdiction of courts in Kochi, Kerala, India.
14.4 Venue and Jurisdiction Acceptance - Any legal action related to this agreement must be filed in the appropriate courts in Kochi, Kerala, India. Both parties submit to the jurisdiction of these courts and waive any objections to this venue.
15. Agreement Modifications and Force Majeure
15.1 Contract Transferability - You may not transfer or assign this agreement without prior written consent from Superdash. We may transfer our rights and obligations under this agreement with appropriate notice. Upon transfer, Superdash is released from future liabilities related to the transferred portions.
15.2 Uncontrollable Circumstances - Neither party bears responsibility for performance delays or failures caused by circumstances beyond reasonable control, including natural disasters, governmental actions, technical infrastructure failures, pandemics, civil unrest, or other force majeure events. Performance timelines will be extended by the duration of such delays.
16. Contract Integrity and Support
16.1 Severability - If any provision of these terms is deemed invalid or unenforceable, it will be modified to the minimum extent necessary while preserving the validity and enforceability of all other provisions.
16.2 Customer Support and Contact For questions, concerns, technical support, or billing inquiries related to our AI voice orchestration platform, please contact Superdash customer service on our official website or our support email.
Contact Us
Email: [email protected]